Terms and Conditions Alibaba99 — Your Rights and Responsibilities as a Member

01 Acceptance of Terms

By accessing, registering for or using any part of the Alibaba99 platform — including the website, Android or iOS mobile app, and all related services — you automatically confirm that you have read, understood and agreed to comply with all terms and conditions stated in this document.

Acceptance of these terms also includes Privacy Policy and Responsible Gaming Policy Alibaba99, which forms part of your overall agreement with our platform. All such documents should be read together as a whole.

02 Membership Eligibility

To register and use alibaba99's services, you must meet all of the following eligibility requirements at all times:

• Age 18 years and above at the time of registration.
• Having full legal capacity to enter into binding agreements.
• Not subject to any local legal prohibition on participating in online gambling activities.
• Registering for personal entertainment purposes and not on behalf of any third party.
• Never previously banned or restricted by alibaba99 for breaching terms.

03 Account Registration

Each user is only permitted to hold one (1) active account only at alibaba99. Registering multiple accounts using the same information, the same phone number, the same device, or the same IP address is prohibited and may result in all associated accounts being suspended or permanently closed.

Registration Information

All information you provide during registration must be accurate, current, and complete. This includes:

• Full name as shown on your identity card or passport
• An active mobile number registered in your name
• Exact date of birth
• Valid bank details for withdrawal purposes

KYC Verification

Alibaba99 conducts a Know Your Customer (KYC) process to ensure the safety of all members. You may be asked to submit a copy of your identity card, bank statement or other supporting documents at any time — particularly before your first withdrawal or when certain limits are reached. Failure to complete KYC may delay withdrawals until the process is finalised.

04 Deposits & Withdrawals

Alibaba99 supports a wide range of popular payment methods in Malaysia including FPX, DuitNow, direct bank transfer and digital wallets. All deposits are credited to your account within the timeframe specified depending on your chosen payment method.

Deposit Terms

• The minimum deposit amount is RM 30 per transaction.
• All deposits must be made using a payment method registered in your own name.
• Deposits from third-party accounts are not accepted and will be returned.
• Alibaba99 does not charge any processing fees for standard deposits.

Withdrawal Terms

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals are processed to your verified bank account within 5 to 15 minutes during normal hours.
• Your first withdrawal requires completed KYC verification before it can be processed.
• All withdrawals must be made to a bank account registered in your own name.
• Any bonus received is subject to rollover requirements before a withdrawal can be made.

05 Bonus & Promotions

Alibaba99 offers a wide range of bonuses and promotions from time to time to reward loyal platform members. All bonuses are subject to the specific terms stated in their respective promotion terms.

General Rollover Terms

Unless otherwise stated in specific promotion terms, the following rollover requirements apply to all bonuses:

• Welcome bonus: 15x rollover on total amount (deposit + bonus)
• Daily deposit bonus: 8x rollover on bonus amount
• VIP Cashback: 1x rollover only
• Referral bonus: 5x rollover on bonus amount

General Bonus Rules

• Each account is eligible to receive each type of bonus once only, unless otherwise stated.
• Alibaba99 reserves the right to void any bonus if fraud or abuse is suspected.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• The rollover requirement must be completed within the timeframe specified in the relevant promotion's terms.

06 Game Rules

All games offered on the alibaba99 platform — including slots, sports betting, bingo, live casino, and card games — are subject to their respective rules displayed within the relevant game interface. The following general rules apply to all game types:

• All completed game results are final and cannot be disputed unless there is clear evidence of a technical error.
• In the event of a technical interruption during gameplay, alibaba99 will restore your account to the state it was in before the disruption occurred, based on stored system records.
• The use of automation software, bots, or any unauthorized method to gain an advantage in games is strictly prohibited.
• Alibaba99 uses a Random Number Generator (RNG) certified by an independent auditing body to ensure the fairness of all slot games and table games.

Sports Betting

Sports betting at alibaba99 is subject to additional rules regarding match cancellations, suspended results, and betting limits for each event type. Any bets placed on events that are subsequently cancelled or not completed will be refunded to your account balance.

07 Account Security

You are fully responsible for keeping your Alibaba99 account login details secure, including your username, password and two-factor authentication (2FA) code. Alibaba99 will never ask for your password through any communication channel.

• Do not share your login details with anyone, including family members.
• Use a strong and unique password for your Alibaba99 account.
• Enable two-factor authentication (2FA) for an extra layer of security.
• Log out of your account after every session, especially on public or shared devices.
• Report to customer support immediately if you suspect your account has been accessed without authorisation.

08 User Conduct

Alibaba99 is committed to maintaining a safe, fair and enjoyable environment for all members. The following conduct is strictly prohibited and may result in permanent account suspension or termination:

• Fraud, identity impersonation, or use of another person's personal information.
• Money laundering or use of funds from unauthorized sources.
• Attempting to hack, infiltrate, or damage alibaba99 systems.
• Use of third-party software, bots, or automation to influence game outcomes.
• Abuse of the bonus system through dishonest methods or actions contrary to the intent of a promotion.
• Conduct that disrupts or threatens other users or Alibaba99 support staff.
• Opening multiple accounts to claim bonuses repeatedly.

Alibaba99 reserves the right to investigate any activity suspected of violating these rules and take appropriate action, including temporary account freezing during the investigation.

09 Liability Limits

Alibaba99 provides the platform on an "as is" and "as available" basis. While we work hard to keep the platform running without interruption, we cannot guarantee 100% continuous availability at all times.

• Alibaba99 is not liable for any losses arising from service disruptions beyond our control, including internet outages, third-party service provider issues or force majeure events.
• Alibaba99 is not liable for any indirect, incidental or consequential losses suffered by users.
• Alibaba99's maximum total liability to any user under any circumstances is limited to the amount of funds held in that user's account at the time of the incident.

10 Account Termination

You have the right to close your Alibaba99 account at any time by contacting our customer support. Prior to closure, all valid fund balances in your account will be processed for withdrawal in accordance with standard procedures.

Termination by alibaba99

Alibaba99 reserves the right to suspend or terminate your account without prior notice if:

• There has been a serious or repeated breach of terms and conditions.
• Suspected or confirmed fraudulent activity or money laundering.
• False information provided during registration or the KYC process.
• Account inactive for more than 12 consecutive months.

In cases of termination due to a terms violation, Alibaba99 reserves the right to withhold account balances until the investigation is complete or as compensation for losses incurred.

11 Responsible Gaming

Alibaba99 takes responsible gaming seriously and is committed to helping members stay in control of their gambling habits. Our platform provides several self-control tools that you can access at any time:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Betting Limit: Set a maximum amount you can wager in a single session.
• Self-Break: Take a temporary break from the platform for 24 hours, 7 days or 30 days.
• Self-Exclusion: Permanently exclude yourself from the platform if you feel gambling has become a problem.
• Reality Check: Receive periodic reminders about the time you have spent on the platform.

12 Terms Amendment

Alibaba99 reserves the right to amend, update or replace any part of these terms and conditions at any time at our sole discretion. Amendments take effect immediately upon being published on the official Alibaba99 website.

• We will endeavour to notify users of material amendments via in-platform notifications or their registered email.
• Continued use of the platform after any amendments are published constitutes your acceptance of the updated terms.
• If you do not agree with the amendments made, you have the right to close your account and withdraw all funds before the new terms take effect.

If you have any questions about these terms, please contact the alibaba99 customer support team, available to assist you 24 hours a day, 7 days a week via the live chat feature within the platform.