Privacy Policy Alibaba99 — Our Commitment to Protecting Your Data

01 Introduction

Alibaba99 is committed to protecting the privacy and security of personal information of all members using our platform. This Privacy Policy transparently explains how we collect, store, use, and protect your data when you register, log in, or use any Alibaba99 service.

By registering or using the Alibaba99 platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to request account closure.

This policy applies to all users of the Alibaba99 platform, including the official website at alibaba99.onl, our iOS and Android mobile app, and all customer service channels. This document has been prepared in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia.

02 Information We Collect

Alibaba99 only collects information that is strictly necessary to provide a secure, efficient, and legally compliant service. The following are the categories of information we may collect from you:

Registration & Identity Information

• Full name as shown on your identity card or passport
• Date of birth and gender
• Identity card number (MyKad) or passport number
• Active mobile phone number
• Email address
• Residential address

Financial & Payment Information

• Bank name and account number for deposit and withdrawal purposes
• Deposit and withdrawal transaction records
• Payment history and account balance

Gaming Activity Information

• Betting records, wins and losses
• Games played and session duration
• Deposit limit settings and self-exclusion controls you have chosen

Technical & Device Information

• IP address and geographic location (state/country)
• Device type, operating system and browser version
• Unique device identifier
• Cookie data and login session data

KYC Verification Documents

• Front and back copy of identity card or passport
• Bank statement (for proof of funds verification if required)
• Selfie holding identification document (if requested)

03 How We Use Your Data

Every piece of information we collect has a clear and lawful purpose. alibaba99 uses your data for the following purposes:

We will not use your data for any purpose other than those listed above without first obtaining your explicit consent.

04 Information Sharing

Alibaba99 does not sell, rent, or trade your personal information to any third party for marketing purposes. However, in certain limited situations, we may share data with the following parties:

Trusted Service Providers

We work with carefully selected third-party service providers to help us operate the platform — including payment gateways, KYC service providers, cloud infrastructure and customer support systems. All providers are bound by strict data confidentiality agreements and are only permitted to use your data for specified purposes.

Statutory Authority

Alibaba99 will disclose required information to Malaysian statutory authorities when mandated by law, court order, or in the context of financial crime investigations and anti-money laundering (AML) compliance.

Business Transfer

In the event of a merger, acquisition or sale of company assets, user data may be transferred as part of those assets. You will be notified in advance should this occur.

05 Data Security

Protecting your data is alibaba99's highest priority. We continuously invest in the latest security infrastructure to ensure your information remains safe from unauthorised access, loss or misuse.

Technical Measures

• 256-bit SSL Encryption: All data transmitted between your device and alibaba99 servers is encrypted using the latest TLS 1.3 protocol.
• Database encryption: Sensitive data such as banking information and KYC documents are stored in encrypted format within our database.
• Firewall & intrusion detection system: Our infrastructure is protected by multiple layers of security that continuously monitor traffic.
• Two-factor authentication (2FA): Login is protected with an additional authentication layer using an OTP sent to your registered phone number.
• Regular security audits: Our systems undergo penetration testing and independent security audits every quarter.

Organisational Measures

• Access to user data is limited strictly to staff who require it to perform their duties (principle of least privilege).
• All alibaba99 staff undergo data protection training and sign confidentiality agreements.
• Tested security incident response procedures ensure any data breach is identified and addressed promptly.

06 Cookies & Tracking Technologies

Alibaba99 uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and deliver relevant content tailored to you.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Performance Cookies: Collects anonymised data about how you use the platform to help us improve the user experience.
• Functional Cookies: Saves your preferences such as language, region and display settings for a smoother experience next time.
• Analytics Cookies: Used to understand aggregated usage patterns for product improvement purposes.

You can manage your cookie settings through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the Alibaba99 platform.

07 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Alibaba99:

08 Data Retention

Alibaba99 retains your personal data for as long as necessary to fulfil the purposes stated in this policy or as required by applicable laws in Malaysia.

• Active account data: Retained for the full duration your account is active and in use.
• Financial transaction records: Retained for a minimum of 7 years in line with Malaysia's Companies Act and AML regulatory requirements.
• KYC documents: Retained for 5 years after account closure in accordance with compliance requirements.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Cookie & analytics data: Deleted within 13 months from the date of collection.

Once the retention period expires, your data will be securely deleted or anonymised in a manner that prevents re-identification.

09 Child Data Protection

Alibaba99 is an online gaming platform that exclusively for users aged 18 and above. We do not intentionally collect or process personal data of any individual under the age of 18.

If we determine that personal data of a minor has been collected without proper age verification, we will immediately:

• Delete all related data from our systems
• Permanently close the associated account
• Return any remaining funds to the original payment source where verifiable

10 Privacy Policy Amendment

Alibaba99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Each new version will display the latest "Updated" date at the top of this page.

• For material and significant amendments, we will notify you via in-platform notifications or email to your registered address.
• Continued use of the alibaba99 platform after any amendments are published means you accept the updated version of the Privacy Policy.
• If you disagree with any amendments made, you have the right to close your account and withdraw all remaining funds before the amendment takes effect.

We recommend you review this page periodically to stay informed about how we protect your privacy.

11 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the alibaba99 data protection team is ready to assist you.

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the platform
• Email: [email protected]
• Response time: Within 24 hours for general inquiries; 14 working days for formal data rights requests